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Avaya IP Office 500

Avaya IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks. The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks.

Features and Benefits

An array of telephony features:

The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager Functionality can be enhanced through simple licensing and to support IP softphones.

Voice Messaging
Handle up to 40 simultaneous calls. Make the entire staff more productive and efficient. Broadcast a single voicemail to all employees, a specific department or just one team. Address messages by extension or name. Have voicemail messages “find” you and alert you to new messages.

Automated Attendant:
With the ability to create an unlimited number of automated attendants (each with an unlimited number of levels), sophisticated call routing is now a reality for any size business. Customize attendants to handle calls by time of day, day of week or other variable. Program attendants to recognize callers and deliver personalized messages to them. Pre-record announcements (holiday greetings, promotions) and schedule them for future use.

Unified Messaging:
Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.

Convergence of Services over IP:
Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.

Intelligent Contact Center
Provides capabilities you would expect in large contact centers — advanced features such as real-time statistics and detailed reporting — in a pay-as-you play business model. Agent seats, skills-based routing skill sets and call center reporting capabilities can be turned on by activating a key code. Buy only the capacity and capabilities you need today, and grow as needed, any time in the future.

Computer Telephony Integration (CTI):
Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”.

 

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